Case Study

How We Save 2 Hours Daily with PatientNotes.ai

A case study from the dental practice of Dr. Christina Dickel in Munich — How AI-powered documentation revolutionized our daily workflow.

How PatientNotes.ai Works in 4 Steps

  1. 1
    Record Start the recording on your iPhone. The AI automatically detects who is speaking — doctor or patient.
  2. 2
    AI Generates Notes Within approximately 60 seconds, the AI creates structured notes based on your custom templates.
  3. 3
    Sync Notes are encrypted and synced to your desktop in full GDPR compliance.
  4. 4
    Transfer to Charly Copy and paste the finished notes into your Charly practice management system.

The Problem: Documentation Eats Up Valuable Time

As a dentist, I spend most of my day doing what I love: helping my patients. But after the last appointment, the workday was far from over. Over two hours every day I sat at my desk in the evening, documenting treatment courses, formulating findings, and transferring notes into our practice management system Charly.

The typical workflow looked like this: jot down quick bullet points on paper during treatment, then rewrite everything into complete documentation after hours. Details got lost along the way, the wording was often rushed, and the quality of documentation suffered — not to mention my work-life balance.

This problem doesn't just affect me. Studies show that physicians spend an average of two to three hours per day on administrative documentation — time that neither benefits patients nor contributes to professional satisfaction. For an owner-operated practice like ours, this means: less time for patients, less time for family, and a gradual path toward burnout.

I knew there had to be a better solution — and I began exploring AI-powered documentation.

The Solution: PatientNotes.ai – AI-Powered Documentation

PatientNotes.ai is an AI-powered medical scribe that records the conversation between doctor and patient during treatment and automatically generates structured, medically accurate documentation — in real time.

Why did I choose PatientNotes.ai? Several factors were decisive:

  • Specialization in dentistry: Unlike general dictation software, PatientNotes.ai understands dental terminology, diagnostic codes, and treatment workflows. The AI has been trained across 28+ medical specialties.
  • German language support: Many AI tools only work in English. PatientNotes.ai supports German natively — including medical and dental terminology as well as colloquial patient communication.
  • GDPR-compliant: As a European dental practice, data privacy is non-negotiable. PatientNotes.ai is both GDPR and HIPAA compliant, meeting the strictest data protection standards.
  • Custom templates: I can create my own documentation templates that match exactly our practice workflow and software setup.
  • Easy to use: Start recording, treat the patient, done. No complicated voice commands, no technical setup.

After a 7-day trial period, it was clear: PatientNotes.ai fundamentally transforms our daily practice operations.

Data Privacy & Security: GDPR and HIPAA Compliant

Patient data is among the most sensitive information there is. That's why data privacy was my most important selection criterion when searching for an AI documentation solution. PatientNotes.ai meets the highest standards:

  • AES-256 encryption: All data is encrypted both in transit and at rest using AES-256 — the same standard used by banks and government agencies.
  • TLS 1.3: All communication between app and server uses TLS 1.3, the latest and most secure transport encryption.
  • HIPAA-compliant with BAA: PatientNotes.ai offers a Business Associate Agreement (BAA), guaranteeing compliance with strict U.S. healthcare data protection regulations.
  • GDPR-compliant: Full compliance with the European General Data Protection Regulation, including the right to erasure and data portability.
  • No AI training on patient data: Your patient data is never used to train the AI models. Your data remains your data.
  • Audit logs: Comprehensive logging of all access for maximum transparency and traceability.
  • Strict data isolation: Each practice receives its own isolated data environment. Cross-contamination of patient data between practices is technically impossible.

As a dentist in Germany, it was especially important to me that PatientNotes.ai doesn't just "somehow" comply with GDPR, but was built from the ground up for European data protection standards. This allows me to use the technology with a clear conscience.

The Results: More Time for Patients

After several months of use, I can clearly quantify the results:

  • ~2 hours saved per day: The evening documentation sessions are a thing of the past. Notes are created during treatment and are immediately available.
  • Better documentation quality: The AI-generated notes are more detailed and complete than my handwritten bullet points ever were. No detail gets lost anymore.
  • 99% accuracy: The recognition rate for dental terminology, diagnostic codes, and treatment courses is over 99%. Occasional corrections are minimal.
  • Less stress: The feeling of having to spend hours at the desk after a long day of treatments is gone. Documentation practically takes care of itself.
  • More focus on patients: During treatment, I can fully concentrate on my patients instead of scribbling notes on the side.

"Since we started using PatientNotes.ai in our practice, I finally have time for my family in the evenings again. Documentation takes care of itself during treatment — and the quality is better than ever before. I can wholeheartedly recommend it to every colleague."

Dr. Christina Dickel, Dentist, Munich-Oberfoehring

Who Is PatientNotes.ai For?

PatientNotes.ai isn't just built for dentists — the platform supports over 28 medical specialties, including general medicine, orthopedics, dermatology, cardiology, and many more. Anywhere that doctor-patient conversations need to be documented, PatientNotes.ai can revolutionize the daily workflow.

Available platforms:

  • iOS app (iPhone & iPad): Recording is done directly via the iOS app — ideal for use in the treatment room.
  • Web version: Notes can be viewed, edited, and exported via the browser — on any device.
  • Android: An Android version is currently in development.

Pricing (as of 2026):

  • Annual plan: from $50 per user per month
  • Monthly plan: $70 per user per month
  • Enterprise: Custom pricing for larger practices and clinics on request
  • Free trial: 7 days, no credit card required

Whether solo practice or multi-provider clinic — PatientNotes.ai scales with your needs and adapts flexibly to your existing workflows.

FAQ

Is PatientNotes.ai GDPR-compliant?
Yes. PatientNotes.ai is both GDPR and HIPAA compliant. All data is encrypted with AES-256 and transmitted via TLS 1.3. Patient data is never used to train the AI models. A Business Associate Agreement (BAA) can be provided on request.
How does the recording work in the treatment room?
Simply start the recording on your iPhone or iPad and place the device nearby. The AI listens to the natural conversation — no special voice commands required. After ending the recording, structured notes are generated in approximately 60 seconds.
Does PatientNotes.ai support the German language?
Yes, PatientNotes.ai supports German, English, and additional languages. The AI understands both medical and dental terminology as well as colloquial patient communication in German.
Can I connect PatientNotes.ai with my practice management software?
Currently, integration works via copy and paste: notes are automatically formatted so they can be inserted directly into Charly, Dampsoft, or CGM Z1. A Chrome extension for even faster integration is in development.
How much does PatientNotes.ai cost?
On the annual plan, PatientNotes.ai starts at $50 per user per month; the monthly plan is $70 per user per month. There is a 7-day free trial with no credit card required, plus a 14-day money-back guarantee. Volume discounts are available for 5 or more users.
Do I need an iPhone for PatientNotes.ai?
For recording in the treatment room, an iPhone or iPad is ideal since the iOS app is optimized for audio capture. On the desktop, a web version is available through any modern browser. An Android app is in development.
How secure is my patient data?
PatientNotes.ai uses end-to-end encryption with AES-256 and TLS 1.3. The platform is HIPAA and GDPR certified, uses certified data centers, and ensures strict data isolation between different practices. Patient data is never used for AI training.

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